Help & FAQ

Orders placed before 14:00 CET on a working day are typically shipped the same day. Belgian addresses arrive within 1–2 business days; the rest of Europe within 3–7 business days depending on destination.

We ship across the EEA from Belgium. The full list and live rates are calculated for you at checkout — if your country doesn't appear, drop us a line and we'll see what we can arrange.

Card, Bancontact, iDEAL, Apple Pay, Google Pay and several other European methods through Mollie. Bank transfer is also available for customers who prefer it — we ship once the transfer clears.

Yes. EU consumer law gives you 14 days from delivery to change your mind, and we honour that for unused items in their original packaging. Get in touch and we'll send return instructions.

When we hand your parcel to the carrier you'll get a shipment email with a tracking link. The same link is available on your order page if you log in or use the link from your confirmation email.

Belgian VAT rules apply reduced rates to certain goods — most notably 6% for books. The price you see in the shop already includes the correct VAT, so there are no surprises at checkout.

Yes — pick "Bank transfer" at checkout and you'll get our IBAN with a reference number. Your order is reserved and ships as soon as the payment clears, usually within 1–2 working days.

No. You can check out as a guest with just an email address. Creating an account makes it easier to track orders and reorder later, but it's never required.

We don't use passwords — your account is unlocked with a one-time link sent to your email each time you sign in. Just enter your email on the login page and we'll mail you the link.

Some titles are available as instant downloads. Where that's the case the product page will make it clear, and your confirmation email will include a download link valid for 30 days.

We hold the minimum we need to fulfil your order and never sell your data. Full details are in our privacy policy, including your right to access, correct or erase your data at any time.

Email [email protected] and we'll get back to you within one business day — usually the same day.